Based on the unprecedented and novel use of virtual meetings, we understand that you are seeking as much guidance as possible on best practices and assistance using our new features and functionality. Since all of you are going through a steep learning curve, our team is receiving numerous call requests, frequently multiple times per week.
In order to best service you, we are kindly sharing the following requests and reminders:
Call Agendas
In order to help us make sure the proper people from CadmiumCD are on the call to answer questions related to speakers, exhibitors, websites, evaluations, integrations and live streaming needs, we are requesting an agenda at least 24 hours before the scheduled call.
This will be required starting on Monday, September 28th for any clients that have calls scheduled to last longer than 15 minutes or involve more than 2 people from the client team.
Group Trainings
We have significantly increased the number of group trainings that we are offering on a weekly basis. This might help you understand the basics, and then the project managers can have the discussion about how it applies to your specific event.
These trainings and other communications can be found here:
https://www.cadmiumcd.com/events
Boomerangs & Tech Support
In addition to the calls, we encourage our clients to continue to submit Boomerangs and other questions through the online portal. This is the fastest way to get work done within our system, as multiple staff members work on Boomerangs whereas emails are only reviewed by one person.
Your attendees, speakers, and exhibitors are also welcome to use our support line, which can be found here:
https://www.cadmiumcd.com/support/
We also encourage you to contract additional tech support for needs outside our regular operating hours.
Thank you!
Your success is our success, and we are hoping that streamlining these communications will help get your questions answered as quickly as possible and provide the training and support needed.
Thank you,
Michelle Wyatt, CEO
michelle@cadmiumcd.com